24/7 Help Desk

24/7 Help Desk 2018-04-30T20:15:52+00:00

Outsourcing your help desk and remote networking monitoring solutions allows you to focus on the things that really matter – your core competencies and business productivity – while providing fast, efficient, and accurate help desk solutions and technical support for your employees or customers.

In order for us to provide outstanding IT help desk support, we employ the use of our own state of the art IT Service Management program that helps identify trends and anticipate and prevent future issues. With call tracking and reporting, our system can also help you learn and correct repetitive help desk concerns through updated training or improved product manufacturing.

Internal Business Concerns

Employees are the gears of the machine that makes your business, and just like any machine, you have to keep the gears well-oiled to ensure they function smoothly. Providing access to expert advice and support can make the day go a lot smoother when a computer or software program is not working as expected.

  • Support Desk Services
  • Remote Computer and Technical Support
  • Troubleshooting Issues
  • Managing Computer System Upgrades and Installations
  • Assessing Equipment Performance
  • Software Application Help Desk Support
  • Hardware Application Support
  • Complex Software and Hardware Application Concerns
  • Network Operating System Software Maintenance and Support
External Business Concerns

Your customers are a vital part of your business and caring for them, even after they leave place of business, goes a long way towards customer satisfaction and glowing reviews. Our IT Help Desk and Technical Support can be customized to provide the best representation of your company.

  • Customer Service Technical Support
  • Customer Service Escalation Resolutions
  • Software Application Help Desk Support
  • Hardware Application Support
  • Complex Software and Hardware Application Concerns
Benefits of Outsourced IT Help Desk Services

One of the most frustrating things for a potential customer is needing help and not being able to find it or finding out their troubles are happening after hours. The same goes for your own employees. Its difficult to maintain productive levels when they continuously run into technical issues. Utilizing the professional expertise of a third-party to handle your internal (employee) and external (customer) technical support can provide several benefits for your business.

  1. Your current IT staff can focus on bigger issues like improving strategic operations, refining current business processes, and maintaining on-site server and technological systems.
  2. Increase accessibility to technical support. No longer must your IT help desk services be restricted to the hours of in-house employees; you can offer extended or around the clock support for 2nd and 3rd shift employees or for late night customers.
  3. Outsourcing to a knowledgeable and experienced IT firm like Joint Enterprises ensures that your employees and customers receive accurate and timely resolutions. We also only operate within the United States.
  4. Enjoy improved response times when you call for remote support. You no longer have to wait for your IT guy to get around to your issue – you get the help you need, when you need it.
  5. With our IT help desk and remote technical support, you’ll also experience less downtime since we are able to resolve concerns right away.
  6. Outsourcing with our IT support firm is also more cost effective then attempting to hire and train a team of IT staff to equal our 25 plus years in the industry.

Information Technology (IT) is what we do. Call us today to discuss the IT help desk services and technological support services we can provide your business. Not sure where to begin? We can help you identify areas of specific need and determine your best course of action. Gain a competitive edge for your business through the use of our IT services and support.